Privacy Policy
Effective Date: October 17, 2025
Who We Are
Express Appliance Repair (“Company,” “we,” “our,” or “us”) operates this
informational website for residential and commercial appliance repair services in Florida:
https://express-appliance.com/
How to Contact Us
For questions about this Privacy Policy, contact us at:
INFO@express-appliance.com
Information We Collect
Information you provide: We may collect your name, phone number, email address, and message when you submit a contact form or request service.
Automatic data: We may collect basic technical information from your browser or device, such as IP address, browser type, pages viewed, timestamps, and referring URLs.
Cookies and similar technologies: We may use necessary site cookies and optional analytics, advertising, and call-tracking technologies. For more details, please review our Cookies Policy.
How We Use Information
- To respond to inquiries and provide customer service.
- To schedule, confirm, or follow up on service requests.
- To operate, secure, maintain, and improve the website.
- To measure website performance and marketing effectiveness.
- To comply with applicable law and enforce our Terms of Use.
Sources and Sharing
We collect information directly from you and automatically from your device when you use the website.
We may share information with service providers that help us operate the website, respond to inquiries,
provide analytics, measure advertising performance, or support call tracking.
We do not sell or rent personal information.
Analytics, Ads, and Call Tracking
We may use tools such as Google Analytics to understand website usage. We may also use advertising
platforms such as Google Ads or Meta Ads to measure campaign performance. If enabled, call-tracking
services may help attribute incoming calls to website visits or marketing campaigns.
These tools may use cookies, pixels, or device identifiers. Please review our Cookies Policy for more
information about cookie controls.
SMS Privacy Policy
We may use your phone number to send SMS text messages, including appointment reminders, service updates,
customer support communications, promotional offers, and other marketing messages.
How We Collect Phone Numbers
We collect phone numbers only when you voluntarily provide them, including through website contact forms,
service scheduling forms, opt-in checkboxes, keyword or text-to-join campaigns, and in-person or phone
confirmations.
SMS messages are not sent without your express consent, as required by applicable law.
How We Use SMS Information
- To send transactional and customer service messages.
- To send promotional or marketing messages, only where you have opted in.
- To maintain records of communication.
- To improve customer experience and service quality.
We do not share, sell, or rent SMS consent or phone numbers to third parties for marketing purposes.
Opt-Out Instructions
You may opt out of SMS messages at any time by replying:
- STOP — to stop receiving messages.
- HELP — for assistance.
Your opt-out request is processed promptly, but you may receive a confirmation message.
Message Frequency and Rates
Message frequency may vary. Message and data rates may apply depending on your mobile carrier.
Carriers are not liable for delayed or undelivered messages.
SMS Data Security
We use reasonable safeguards to protect SMS-related data. Phone numbers and message logs are kept
confidential and used only for the purposes described in this Privacy Policy.
Updating Your SMS Preferences
To change your SMS preferences or request deletion of your phone number, contact us at:
INFO@express-appliance.com
Data Retention
Contact form submissions are generally retained for 30 days, unless a longer retention period is required
for legal, security, operational, or customer service purposes.
Children
This website is not directed to children under 13, and we do not knowingly collect personal information
from children under 13.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information.
However, no method of transmission or storage is completely secure.
Your Choices
- You may choose not to submit a contact form.
- You may manage cookies through your browser settings.
- If available, you may use our consent tools to manage cookie preferences.
- Marketing preference tools from Google, Meta, and other platforms may also apply.
Do Not Track and Global Privacy Control
We do not respond to browser “Do Not Track” signals. Where legally required, we honor valid Global Privacy
Control signals for applicable jurisdictions.
State-Specific Rights
If U.S. state privacy laws grant you rights, such as access, correction, or deletion, and those laws apply
to us, you may submit a request by emailing:
INFO@express-appliance.com.
We will verify and respond to requests as required by applicable law.
International Visitors
This website is intended for users in the United States. If you visit the website from outside the United
States, you understand that your information may be processed in the United States.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The Effective Date above indicates
the latest version. Material changes will be posted on this page.